Title : SharePoint Admin
Location : CA
Duration : 3 - 6 Months
RESPONSIBILITIES:
Client Service
1. Consistently promotes and models the Firm's Client Service Principles in teamwork, work product, and personal interaction.
2. Ensures exemplary client service to all internal and external clients; proactively promotes client service throughout department and among teams; responds to peer requests with recognition that request serves a client or Firm need.
Portal Administration, Implementation and Support
1. Meets with clients to determine needs and develops solutions according to specifications. Conducts research, prepares recommendations of solutions to end users, presents options and works collaboratively with IT and other departments for successful implementation of solutions related to SharePoint and other related web systems in general.
2. Reviews, analyzes and evaluates business processes, business systems, and user needs to create business requirements on assigned projects.
3. Provides customized configuration and SharePoint related solutions using the SharePoint/MOSS tool set. Provides custom in-house development support, including analysis, coding, testing, documentation, production roll-out and ongoing support as assigned; ensures applications achieve alignment with department and Firm strategies and objectives.
4. Provides comprehensive support for portal and content management systems.
5. Performs ongoing support and scheduled maintenance as required for productions systems.
6. Troubleshoot and resolve issues with assigned web applications, intranet environment and extranet environment.
7. Review, analyze, and modify systems to enhance efficiency and ease of use.
8. Ensure applications and environments are compatible with existing programs.
9. Organizes and completes projects and tasks on time according to prioritization.Works independently and in collaboration with production and development teams to complete projects in a timely manner.10. Remains current in new programming, coding standards and specifications and web developments through self study, programming books, online journals, newsgroups, trade magazines and offsite training.11. Proactively share areas of expertise with other team members; promote collaboration and accountability to meet team objectives; ensure non-technical decision-makers understand technical matters.
12. Adheres to departmental policies such as thorough testing of application updates, changes, or patches in a non-production environment and observes Change Management policies and procedures.
13. Accepts and responds to escalated tickets on a timely basis. Monitors user satisfaction and maintains accountability.
14. Prepares and updates technical documentation; ensures non-technical decision makers understand technical matters.
15. Logs technical support incidents and requests into the ticket management system from live calls, email, and voice mail systems. Monitors support center incidents assigned to the team to ensure SLAs and OLAs are met for responding to and resolving incidents. Provide succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participates in Problems and Knowledge initiatives and other process improvements.
16. Reachable via the firm provided Blackberry outside of standard working hours as needed.
Professional Development
1. Remain current in industry trends in Information Technology and the legal profession.
2. Ensure expertise in technology relevant to the position; proactively use most current technology to further teamwork, client service, and efficiency.
3. Participate on projects that increase the value of services to clients, attorneys, timekeepers and the Firm.
4. Ensure client service and performance consistently meets Career and Compensation Management Program ("CCMP") expectations for Matrix Level 8.
Thanks & Regards
Mohammed Asif
TekisHub Consulting Services
40 Warren St, Charlestown MA 02129
(0) 617 886 5188 | (D) 617 398 3050 | (F) 617 830 0525
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